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From artificial intelligence and augmented reality to multi-connected businesses and new mobility, the focus is on a wide variety of technologies – but which trends have a lasting influence on digital transformation, in a post-COVID world.
The COVID-19 crisis seemingly provides a sudden glimpse into a future world, one in which digital has become central to every interaction, forcing both organizations and individuals further up the adoption curve almost overnight. A world in which digital channels become the primary (and, in some cases, sole) customer-engagement model, and automated processes become a primary driver of productivity—and the basis of flexible, transparent, and stable supply chains. A world in which agile ways of working are a prerequisite to meeting seemingly daily changes to customer behavior.